Azure Virtual Desktop

Overview

Azure Virtual Desktop enables MAC, iOS & Android devices to access SMU Intranet services running on Windows environment overcoming web browser and platform compatibility issues.

Who can use this service

Faculty and Staff

Prerequisites

1)  You will need Multi-Factor Authentication (MFA) to log in to Azure Virtual Desktop,
      if you have not setup the MFA yet, do refer to this guide to setup your MFA.
2)  Internet Browser (etc Microsoft Edge, Google Chrome, Firefox). Or Windows Remote Desktop Client.

Learn more / FAQ

1. How to setup Multi-Factor Authentication (MFA) ?
   To perform a one-time registration for the new version of 2FA solution, please
   visit https://aka.ms/mfasetup . You can refer to this guide for more details

2. How to setup the Windows Remote Desktop Client?
    Please refer to the Remote Desktop Guide

3. How about documentation for Windows Remote Desktop Client?
    Please refer to https://learn.microsoft.com/en-us/azure/virtual-desktop/users/

4. Is there client for non-windows operating system?
    Yes. Please refer to https://learn.microsoft.com/en-us/azure/virtual-desktop/users/

5. After I logout from the Windows Remote Desktop, how long should I wait before I    can connect again to the Windows Remote Desktop?
    You can login again immediately after you logout.

6. I cannot login to Windows Remote Desktop. What could be wrong?
    a)  Make sure you have an active internet connection.

    b)  If you are receiving the error message “We couldn’t connect because there are currently no available resources. Try again later or contact     tech support for help if this keeps happening”.
            i.  Please try again later.
           ii.  If this happens for more than few hours, please contact the IT Help Centre

7. Where do I typically store my files on the Windows Remote Desktop?
    You are advised to store your work files on OneDrive for Business. You can login via https://login.microsoftonline.com.
   Important : All files store on the Window Remote Desktop is subjected to loss and    there is no way to recover it.

8. How many times should I install the Microsoft Windows Remote Desktop Client?
    You are required to install the Microsoft Windows Remote Desktop Client only once per device.

9. Where can Windows Remote Desktop be accessed?
    Windows Remote Desktop can be accessed within SMU as well as outside SMU (from Internet).

10. Can I access USB Thumb drives?
     No

  11. Can I access files on my PC from the Windows Remote Desktop?   
        No

  12.  How can i apply access for Virtual Desktop for my vendors?
         Please fill up this form and send to IT Help Centre via helpdesk@smu.edu.sg.

Get Help

Contact IT Help Centre, should you need any assistance:

Email: helpdesk@smu.edu.sg

Hotline: +65 6828 0123 or
Submit a request: https://itsupport.smu.edu.sg/hc/en-us/requests/new