What is Printing service?

IITS connects SMU users to appropriate shared printing resources in the campus through IITS’s Print Queue Services.

Staff Printing

The service enables the sharing of printing resources such as a networked colour printer or networked scanner/fax that has printing facilities amongst authorised users who are joined to the SMU network. Users may print via the Print Queue from their desktops or wirelessly via their notebooks.

Faculty and staff may print to any of the department/office printing resources within SMU as long as these resources are connected to the SMU network (standalone printers do not apply) and they are authorised or granted the access to link to/print from the printer.

Student Printing

Student printing and copying services are chargeable and are handled by a vendor appointed by SMU. Payment may be made by cash cards or Ez-link cards. Students may send their print jobs to the central Print Queue Service from anywhere in the campus and release and collect their print outs from the location of their choice in the library and common spaces in the schools.

Standalone Printing

Support for standalone printers is restricted to Schools and departments, and to SMU acquired printers only. Funding and cost of repairs and replacements are to be borne by the respective Schools, departments and users.

Specification

The Printng Services as provided by IITS are specified as follows:

Staff Network Printing (Windows platform)

• Provide the coordination and setup services for new network printers, as well as relocation and troubleshooting of network printing problems.
• Requests may be made for other services relating to Staff Network Printing and Print Queue such as creation, deletion, adding and removing of user accesses via email (helpdesk@smu.edu.sg) at the Technology Help Centre.

Terms of Use