Sign in Submit a request My activities
Logo Integrated Information Technology Services
Logo Integrated Information
Technology Services
  • Home
  • IT Services & Help
    • All
    • For Faculty
    • For Staff
    • For Student
    • For Alumni
    • For Public
    • For Guest
  • News & Updates
  • Policies
  • Training & WorkshopsCurrently selected
  • IT Welcome Kit
  • eLearn Support
  • About Us
  • Contact Us
Follow
Home
 
  1. IT Services & Help
  2. Computer & Printer Support
  3. Printing

What is Printing service?

IITS connects SMU users to appropriate shared printing resources in the campus through IITS’s Print Queue Services.

Staff Printing

The service enables the sharing of printing resources such as a networked colour printer or networked scanner/fax that has printing facilities amongst authorised users who are joined to the SMU network. Users may print via the Print Queue from their desktops or wirelessly via their notebooks.

Faculty and staff may print to any of the department/office printing resources within SMU as long as these resources are connected to the SMU network (standalone printers do not apply) and they are authorised or granted the access to link to/print from the printer.

Student Printing

Student printing and copying services are chargeable and are handled by a vendor appointed by SMU. Payment may be made by cash cards or Ez-link cards. Students may send their print jobs to the central Print Queue Service from anywhere in the campus and release and collect their print outs from the location of their choice in the library and common spaces in the schools.

Standalone Printing

Support for standalone printers is restricted to Schools and departments, and to SMU acquired printers only. Funding and cost of repairs and replacements are to be borne by the respective Schools, departments and users.

 

Specification

The Printng Services as provided by IITS are specified as follows:

Staff Network Printing (Windows platform)

  • Provide the coordination and setup services for new network printers, as well as relocation and troubleshooting of network printing problems.
  • Requests may be made for other services relating to Staff Network Printing and Print Queue such as creation, deletion, adding and removing of user accesses via email (helpdesk@smu.edu.sg) at the Technology Help Centre.

Terms of Use

Users of the Printng Services as provided by IITS are to abide by the following terms of use:

Staff Network Printing (Windows platform)

  • The above service by IITS is only applicable to network-enabled models of printers only (standalone printers do not apply), and IITS will not connect printers that are not compatible to run on the SMU networks.
  • All new printer models must be installed or come provided with vendor certified Windows Server 2008 (2008R2) printer drivers. IITS will not be able to install these drivers as these drivers are specific to the particular model in question.
  • A new Print Queue is required for any new networked or relocated printer to be shared.
  • To apply for a new Print Queue, users are to provide the location and a list of user IDs that will be accessing the printer. The list of user IDs is required in order to restrict unauthorised printing to the printer. Users are requested to send the information at least 3 work working days in advance to IITS via Technology Help Centre. Details can be obtained from Technology Help Centre by email (helpdesk@smu.edu.sg).

Student Printing (Windows platform)

  • Print job may be submitted from anywhere from campus.
  • Location to collect the printing output are:
    - Library Printing Room at Level  3 and 4
    - Printing rooms located at Level 2 in all of the Schools (SOA/SOL, LKCSB, SIS, SOE/SOSS)
    - Printing release station outside QF Lab
    - Printing release station Inside CCA room 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Related articles

  • Print Services (Student)
  • How to connect to a Network Printer on Windows 10? (Faculty, Staff)
  • I am using a Mac, how do I setup my network printer?(Faculty, Staff)
  • Services for Student
  • List of Software - Student
Top
  • Terms of Use
  • |
  • Personal Data Protection Statement
  • |
  • System Check
© Copyright 2015 Singapore Management University. All Rights Reserved
Powered by Zendesk