Anti-spam refers to methods that detect e-mail messages that are unsolicited, malicious or illegal. A spam filter is used to detect spam and divert it to a spam folder (junk mailbox).
Backup, Recovery and Storage
IITS administers and provides storage, backup and file recovery services for SMU central servers and system clusters.
Domain Name Management Service
IITS administers and manages all Domain Names within the “smu.edu.sg” namespace, as well as all SMU sub-domains and affiliated SMU websites within the SMU’s domain name servers.
eduroam stands for "education Roaming", is the secured, world-wide roaming wireless Internet access service developed for the International education community.
eLearn and Tools
eLearn is an integrated suite of web-based tools that can be used to supplement in-class teaching. By design, every official course offered in SMU will have a course shell on eLearn that comes with automated enrolment updates.
Electronic Document Management System
EDMS is a document management solution that allows users to store, index, version-control, retrieve, share and archive electronic documents or files. The University uses the off-the-shelf commercial product Documentum produced by EMC.
SMU provides email accounts and email services to all authorised users of the University to improve communications and administrative efficiency. All current SMU faculty, staff, students, affiliates and alumni will be assigned an official SMU email address and account. SMU recognised departments and groups including student groups with specific needs for generic or departmental mailing addresses may also apply for such a department or group email account.
Enterprise Vault Email Archiving (EV) is used to extend individual mailbox size by moving portion of older emails and attachments to another online storage. The EV automatically archived email messages and attachments when your mailbox exceeds 80 percent capacity, starting with oldest messages first.
Event Management System
EMS supports the needs of schools and departments in organizing internal and external events. The system allows event administrators to manage event registrations, take attendance and retrieve contact lists for analysis and marketing purposes.
IITS provides event support for SMU events (e.g. talks, conferences) organized by the university, schools, or offices that are held within SMU premises (e.g. Auditoriums).
Facilities Booking System
FBS allows the SMU community to book designated facilities (including meeting rooms, classrooms, seminar rooms, sports hall) online.
Faculty and Staff Portal
The employee Window of Information and e-Services ("eWise") is an intranet portal which provides a one-stop service for seamless access to information and e-services for our staff and faculty members.
Financial Management System
The Financial Management System is a tool which automates and supports key financial management processes, including annual budget planning and submission, cost centre accounting, funds management, general ledger, asset management to accounts receivable and payable.
Human Resource Management System
HRMS automates and supports key human resource administrative processes from organizational, employee records, training and performance management to compensation and benefits administration services. Members of the faculty and staff can also access employee self-help services to perform HR transactions via the eWise portal, e.g. update of personal information, display of pay slip, apply for leave.
Integrated Student Info System
ISIS is a suite of solutions that automates and supports the University's end-to-end student administrative processes, from admissions, records and overseas / local exchange records to student financials, financial aid, degree audit and graduation management.
IITS provides IP Telephony voice services to the SMU community. The feature-rich service provides faculty and staff with capabilities such as voice mail, conference calling, IDD, call forwarding, extensions to mobile phones, etc.
IT equipment procurement & disposal
IITS provides technical advice to schools and offices, and also acquires IT assets, including computers, printers, IP phones, network cables and other IT peripherals, on behalf of the schools and offices as well.
iTunes U is a service provided by Apple which provides access to publicly downloadable material (audio and video) provided by insititutes of higher learning.
Learning Space Technologies
This IITS service will include the installation, maintenance, support and the continous improvement of teaching facilities in the classrooms and educational spaces within SMU.
Lecture Capture Support
Instructors can use this tool to capture lesson materials inside or outside class. Recordings are indexed and packaged into small files for ease of delivery to mobile devices. Students can then watch or listen to these lesson materials from their smart phones, tablets and PC's.
The Library suite of services allows the SMU community and public to access both hardcopy and online resources to support and enhance their research, teaching and learning activities. IITS also supports the operations of Library, from acquisitions, circulation to cataloging of the various research resources.
LION - Learners Interactive Open Network
The LION suite of services is a tool also known as the Peer Learning Platform. The Peer Learners Platform allows for the cross-class/cross-courses sharing and exchange, and includes a knowledge base to capture course related Questions, Answers and Resources for multi-terms' references. The tool also supports a voting mechanism for Questions & Answers, as well as generate input statistics to highlight Top Contributors, Most Viewed Materials and Top Questions for Courses in order to enhance in-class learning.
Loan of PCs and Other IT Equipment
This service gives access to a loan pool of PCs, notebooks, Printers, IP phones and clickers and is available for short-loan by members of the faculty, staff and departments. Faculty, staff and departments who have a need for short term IT equipment may also apply to the Technology Help Centre (email@example.com).
The Media Services unit of the Web and Media Technologies Division supports and facilitates the application of media technology and non-print media resources to support and enhance teaching, learning, scholarship, and administrative services, as well as other campus activities and events.
Mobile Application Hosting (iOS, Android and Windows Phone)
The mobile portal is a one-stop mobile web gateway to host mobile applications (both web and native) of the university. Application owners can refer to the recommended guidelines and standards that SMU adopts, as well as request for their applications (self-hosted or not) to be included on this platform.
Notebook and Macbook Tender
Each year, IITS will invite and secure an attractive PC and notebook tender that comes with the latest CPU configurations for purchase by eligible users of the SMU community. Each PC or notebook will come pre-loaded with software such as Microsoft Office Suite and anti-virus software.
Online Test and Exams
IITS provides Onsite Support services for Tests or Exams conducted via eLearn, and other controlled browsers.
PC Procurement, Replacement and Support (Mac & Windows)
IITS is responsible for the provision of personal computers and notebooks to eligible members of the SMU Faculty and Staff. This service entails IITS to take care of the procurement, delivery, configuration, installation, repair, maintenance, replacement, support and disposal of all University-owned PCs and notebooks as part of the IITS PC lifecycle management and support services.
IITS connects SMU users to appropriate shared printing resources in the campus through IITS’s Print Queue Services. Staff Printing
The service provided under the SAP Purchase Order (PO) system supports key procurement functions such as purchase order creation or approval, goods receipt and invoice payment.
Research Computing Infrastructure
The Research Computing Infrastructure is a core computing facility for the SMU faculty, researchers and students who conduct research in numerical experiments and computational intensive analysis or require computationally intensive resources. Commonly named as HPCC, it comprises high performance computing machines, network storages for large amounts of data and commonly used research software.
Research Management Systems
The Research Management Systems support the research administrators from schools, institutes, centres and offices (e.g. the Office of Research, Library) to manage research-related activities, such as grants and publications. The users can also utilize the services to track and report research-related data.
Security, Data Protection and Access Control
Securing and protecting SMU’s networks, servers, information assets and users from increasingly sophisticated internal and external threats are of paramount importance. IITS undertakes preemptive measures and tasks as part of the overall IT security services and vulnerability management in order to ensure that our IT environment may be secured.
The service provided by the IITS entails the hosting, creation, deletion, granting of user access, space quota allocation/increase and applying security maintenance work.
Microsoft SharePoint 2010 (also known as Teamsite) is a Windows web-based platform, and a productivity tool that IITS provides for our Schools, offices, departments and faculty to upload, organise and share information and documents online.
SMS Bulk Messaging Services
The SMS Bulk Messaging Service allows SMU the capability and capacity to communicate rapidly with large numbers of students and staff, particularly in the event of an emergency.
SMU Network Services with Internet access
This service by IITS aims to provide the school with campus-wide high-speed wired and wireless networks in SMU, to allow members of the SMU community access to both Intranet and Internet services.
SMU UserID and Account
The SMU NetID (or commonly known as SMU Login ID) is an active directory for all SMU faculty, staff, students and affiliates to connect to the University networks and access University IT resources. Each individual account is used for the purposes of user network authentication, and as a single sign-on in order to gain access to SMU IT resources, systems, applications and services (e.g. Email and Intranet etc.)
Software Acquisition and Support
IITS facilitates the acquisition, licensing and installation of software centrally for the SMU community to support research, teaching, learning and administration processes within SMU. This service would include two categories of software, namely an SMU-licensed standard suite of software, and a non-standard suite of software.
Student Course Evaluation System
The Course Evaluation System is a tool which automates and supports the student evaluation of teaching for all courses that are offered.
Student Hostel IT Services
IITS provides high-speed wired and wireless network access to the Internet and SMU Intranet to our SMU users within the SMU Residences @ Prinsep. On-site IT services and support are also extended to these users during Helpdesk office hours.
The Online Access to Student Information System (also known as OASIS) is an intranet portal that provides a one-stop and seamless access to information and e-services for students.
Qualtrics is an externally hosted online survey tool that supports the SMU community in managing surveys to meet their research and academic needs.
Technical Consultancy and Advisory Services
IT consultancy and advisory services are provided across SMU to help members of the faculty, staff, schools, offices and functional units of SMU better use technology for personal and departmental effectiveness, and greater business and operational efficiency.
Technology Help Centre
The Technology Help Centre or IT Helpdesk is the first level of contact for all SMU users for any IT-related services / requests provided by IITS. Located at the Concourse Level under the School of Accountancy and School of Law, the IT Help Centre agents are dedicated to servicing our users via phone, email or walk-in.
Travel Management System
SAP Travel Management System supports the administrative processes for travel requests and claims. Members of the faculty and staff can also access employee self-services to perform travel management transactions via the eWise portal.
Virtual Desktop enables MAC, iOS & Android devices to access SMU Intranet services running on Windows environment overcoming web browser and platform compatibility issues.
Virtual Private Network
Virtual Private Network (VPN) is a secured network connection where remote (off-campus) SMU users may connect to SMU network to access the University’s computing facilities or IT services that are not made available through the web-browser or the Internet. Such services would include access to School or department servers, networked printers, faculty's and staff's personal “H:” or home drives or other shared network drives and IT resources.
This tool supports synchronous communications via web. Participants of meeting/training session can join the web session via their mobile devices. Host has to conduct the session from PC or Laptop. This tool can be used for online teaching during pandemic/disaster, when physical interaction in a classroom setting is not possible. WebEx can also be used for research collaboration, briefings and online meetings.
Wiki Collaborative Platform
MediaWiki is the wiki platform offered in SMU. Instructor can request for a new Wiki space for a course in each school term. Instructor and students can both write and update in this collaborative space with a mark-up language.