What is Ask SmooSmoo (IT)?

"Ask SmooSmoo (IT)" is a service in IITS website that can provide instant response to your IT queries and incidents. We welcome all valuable feedback to improve this service.

"Ask SmooSmoo (IT)" is able to assist you in:

general enquires on SMU IT services
configuring SMU Wi-Fi & printers
installing Microsoft Office & setting up SMU E-mail
clearing old SMU credentials
solving incidents such as unable to access SMU E-mail, eLearn, OASIS

Frequently Asked Questions (FAQ)

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For this "Ask SmooSmoo (IT)"service, are we conversing with a human or system?

"Ask SmooSmoo (IT)" service is powered by artificial intelligence and it is able to response based on input from users.

I am not getting proper response to my queries. How can I get further assistance?

We are sorry about it and please email your queries to helpdesk@smu.edu.sg and the IT Help Centre agent will response to your queries. Alternatively, you may contact IT Help Centre at +65 6828 0123.

I have some feedback on "Ask SmooSmoo (IT)"

Feel free to share your valuable feedback with us at helpdesk@smu.edu.sg. Thank you in advanced!

What is the availability of "Ask SmooSmoo (IT)" service?

This service is available 24 hours a day, 7 days a week.

"Ask SmooSmoo (IT)" is a service in IITS website that can provide instant response to your IT queries and incidents. We welcome all valuable feedback to improve this service.

"Ask SmooSmoo (IT)" is able to assist you in:

Frequently Asked Questions (FAQ)

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