Prerequisite:
If any of the Zoom icon (“Schedule a Meeting” or “Add a Zoom Meeting”) is not in the Outlook ribbon, please follow the below steps to add it.
i. Close the Outlook app
ii. Click https://zoom.us/download#outlook_plugin and look for Zoom Plug-in for Microsoft Outlook
iii. Click “Download” and install by following the wizard
iv. Launch the Outlook app. Go to “New Meeting” in the Calendar to confirm the Zoom plug-in appear.
A. Switching from Microsoft Teams to Zoom
If your calendar invitation is scheduled with Teams call and you are experiencing a service outage, please follow the below instruction.
1. Go to your Outlook calendar and launch the invited calendar.
2. To avoid confusion, please remove all the Teams information in the location and content.
3. At the top right corner of the new email, look out for the Zoom plug-in on the ribbon and click on “Add a Zoom meeting”.
Note: Please follow the instructions to set Zoom account with the Zoom Basic Guide
4. It will populate Zoom information and add meeting information to the content.
5. Click “Send Update” so that all attendees receive the meeting invite with new information.
6. To start the meeting, sign in to Zoom app and clicking “Start” from the list.
B. Switching from Zoom to Microsoft Teams
If your calendar invitation is scheduled with Zoom call and you are experiencing a service outage, please follow the below instruction.
1. Go to your Outlook calendar and launch the invited calendar.
2. To avoid confusion, please remove all the Zoom information in the Location and Message Content.
3. Click “Teams Meeting” from the ribbon to convert to MS Team.
4. It will populate Teams information and add meeting information to the content.
5. Press “Send Update” so that all attendees receive the meeting invite with new information.
6. To join the meeting, click “Click here to join the meeting” or “Join Teams Meeting” from the invite.
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