Print Services (Student)

Student printing services will resume in Li Ka Shing Library (Level 2 & 4) from 8 June 2020 onward. The printing rooms in other buildings are to remain closed until further notice.

Existing Student Printing Service is still available in other Printing Rooms

Student printing and copying services are chargeable and are handled by a vendor appointed by SMU. Payment may be made by cash cards or Ez-link cards. Students may send their print jobs to the central Print Queue Service from anywhere in the campus and release and collect their print outs from the location of their choice in the library and common spaces in the schools.

• How It Works
• Setup Guide
• Services & Cost

Note : Refer to the illustration below while reading the steps.
Step 1	:	Any student can send  their print jobs from their Personal Notebook, or from the Thumb Drive Stations that are located on each of the printing rooms.
Step 2	:	Login to the Release Station at the printing rooms. And verify that the file is has been uploaded properly.
Step 3	:	If the file is not on the list, check the Print Queue Monitor and confirm the file has finished uploading (spooling).
Step 4	:	Once upload has finished, check back at the Release Station and verify that the file is ready for printing. Proceed to pay and print the file.
		Tip! : When prompted to select a printer, choose the printer with the shorter queue or least number of files to print, by checking on the Print Queue Monitor.
Step 5	:	Collect the print outs on your printer

 

 

 

Illustration:

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Based on the Operating System of your device, click on the respective tab below for setup guide:

Note: Please ensure that your computer is installed NAC agent and the NAC agent status is healthy before you can print to SMU networked printers. For more info about NAC, please click here.

Windows

Auto printer configuration tool for Windows OS

(Auto printer configuration tool will ease the installation of the Seng-City-PS printers on your computer.)

1. Download and extract the zip file. Click Here
2. Run the file Setup.exe

Note: You may need to run this tool again whenever after you restarted / shut down your computer.

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Manual Step-by-Step Guide

Follow the steps in the configuration guide: Click Here (pdf)

Mac OS X

Auto printer configuration tool for Mac OS

(Auto printer configuration tool will ease the installation of the Seng-City-PS printers on your Mac computer and rectify possible printing problem after a password reset.)

1. Download Printer Drivers and install it before running the Auto Configuration tool if your MacBook is a new one. Click here and choose your Mac OS version to download.
2. Download and unpack the zip file. Click Here
3. Locate the Setup.app app
4. Press the Control key, click the Setup.app app icon, then choose Open from the shortcut menu.
5. You will be prompted the confirmation dialog box and click Open.

Note: You may need to run this tool again whenever you reset your SMU password in order to clear your old password from Keychain Access.

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Manual Step-by-Step Guide

Follow the steps in the configuration guide: Click Here (pdf)

If you encounter any problems, please contact our IT Help Centre at +65 6828 0123. Or you can also email us at helpdesk@smu.edu.sg.