In this section, we are sharing with you the Frequently Asked Questions (FAQ).
If you have more inquires about Microsoft Teams, feel free to send it to helpdesk@smu.edu.sg or contact us at +65 6828 0123.
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Please follow the below steps on a Windows computer. (Note: You need to do this once)
- Quit Microsoft Teams app
- Quit Microsoft Outlook app
- Launch Microsoft Teams app after a minute later
- Launch Microsoft Outlook app after a minute later
This icon is currently not available in macOS. We are investigating the issue reported.
We are currently working on this issue. Alternative,
- You can schedule a Team meeting via Outlook calendar.
- You can start a meeting immediate using "Meet now" button at the menu bar
Please visit this article for the instruction: How to conduct a meeting in Microsoft Teams?
Yes, we have enabled this feature to SMU students.
You may continue using Skype for Business if you and your department is currently using. For your information, Microsoft announces End of Life for Skype for Business on July 31, 2021, thus the transition application is Microsoft Teams.
You are encourage to use Microsoft Teams for your daily operation. We are reserving Webex for use by faculty and student for online training so not to add on to the load.
This app is still available to use.
The notification is set to Off. Please go to more option (...) on the top right hand corner of the app, and select Channel notifications and select to Banner and feed or Only show in feed.
No, the phone dial-in function (e.g. calling to mobile number or a phone number) is currently not available. However, if the external parties has subscribed to Microsoft Teams, you may initiate chat/audio/video call to external parties via Microsoft Teams using their email address. (NOTE: Some companies may not enable Microsoft Teams for external communications, under such circumstances, you will not able to communicate with the parties).
Some companies maybe using Microsoft O365 solution but their organisation has restricted this function. Therefore you are not able to communicate with the parties.
Yes you can. Please get the user to sign up the Free version by Microsoft. Once they signed up, you may invite them using the email address.
Click to this article and follow the recommended instruction to check the settings.
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