IITS provides IP Telephony voice services to the SMU community. The feature-rich service provides faculty and staff with capabilities such as voice mail, conference calling, IDD, call forwarding, extensions to mobile phones, etc.
IITS also provides procurement services for IP Phones for new members of the faculty and staff under the Start-Work-Arrangement (SWA). The service includes the provision, delivery, configuration and installation of IP telephony sets for all permanent faculty and staff hires, and eligible longer term contract staff members.
Specification
- Provide support of all IP phone related issues
- Provide IP Phone loan sets and set up services for short term usage such as conference calls in meeting rooms
- Provide loan sets for eligible contract staff of less than 6 months, subject to availability of loan pool
- Provide administration and support for the Unity Server for IP telephony system and user accounts
- Provide user name display and call lists
FAQ
| Q) | What are the different IP Phones models available? |
| A) |  |
| Q) | How can I request to change the display name on my IP Phone? |
| A) | Please use this guide |
| Q) | Where can I find the Quick Reference Guide for the IP Phones? |
| A) | For 7900 series: Please use this guide. For 7800 series: Please use this guide. |
| Q) | Can I make an IDD call on my IP Phone? |
| A) | Unless requested, International Call (IDD) feature is not enabled by default. |
| Q) | How can I apply for IDD call feature? |
| A) | Please refer to this article |
| Q) | How do I dial an IDD call with pin number? |
| A) | Please refer to this article |
| Q) | How do I reset my Voicemail Password? |
| A) | Please send your request to IT Help Centre with your extension number |
| Q) | How to determine Mac Address of Cisco IP Phone? |
| A) | Please use this guide |
| Q) | How to forward my office number thru Web portal? |
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A)
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1. Go to https://cucmpub.smu.edu.sg/ucmuser/ while connected to SMU network (or via SMU VPN) and login with SMU username (eg: marylim) and password *If you require assistance in Call Forward, please email helpdesk@smu.edu.sg with your office extension and the ext number you like to forward. 2. Select Phones -> Call Forwarding -> Forward all calls to -> Enter the number that you like to forward (remember to add a 9 in front for external number). 3. Click Save |
| Q) | How to forward my office number from the IP Phone Set? |
| A) |
For 7940 & 7960 series IP Phones Step 1) Press the CFwdALL soft key (you will hear two beeps).
Step 2) Dial the number to be forward (remember to add a 9 in front for external number)
For 7800 series IP Phones Step 1) Press Fwd All.
Step 2) Dial the number to be forward (remember to add a 9 in front for external number) |
Note: To cancel Call Fowarding, please please "CFwdALL" or "Fwd All" again
Terms of Use
Cost allocated. (RCA).
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