Microsoft Self-Service Password reset (SSPR) and unlock system

This service is available for SMU Students, Staff & Faculty and provides the option to reset or unlock your SMU password.

Utilize the Self-Service Password Reset (SSPR) system to regain access to your Email, iNET, and other SMU resources by either unlocking or resetting your SMU password. SSPR is a system that allows you to independently manage and recover your password without the need for IT Help Centre assistance.

Prerequisite:  To use this service you need to do a one-time registration that requires Microsoft Authenticator App and/or personal email. For user guide, please click here.

To unlock & reset: Click the icon below.

Learn how to reset or unlock password via SSPR.