IITS offers a convenient self-help service for password reset and unlocking, catering to the needs of its staff, students, faculty, and alumni during lockout situations. This service ensures a prompt resumption of their work or studies. We have provided two options for self-help, please refer to the provided options below to reset or unlock your account.
Option 1* "For Staff and Faculty"
(NEW) Microsoft Self-Service Password reset (SSPR) and unlock system
Utilize the Self-Service Password Reset (SSPR) system to regain access to your Email, iNET, and other SMU resources by either unlocking or resetting your SMU password. SSPR is a system that allows you to independently manage and recover your password without the need for IT Help Centre assistance.
*For more information and Frequently Asked Questions (FAQ) about the service , please visit the SSPR site
- This service is available for Staff and Faculty.
- Functionalities that SSPR offers: Reset, or Unlock your SMU password.
- Methods used to authenticate: Microsoft Authenticator App or personal email
Option 2 "For Students and Alumni"
Online Password Reset Service
UNLOCK or RESET your SMU Password to access your Email, OASIS, Alumni Services, and other SMU resources using a valid Singapore mobile number registered with SMU.
- This service is available to Alumni, Undergraduate, and Postgraduate.
- Functionalities that the system offers: Reset, or Unlock your SMU password.
- Methods used to authenticate: OTP via a valid Singapore mobile number registered with SMU.
IMPORTANT NOTE!
Steps to update your password!
After a password change, you will have to update ALL your devices (eg. Smartphone, Tablet, etc.) with this new password.
Note: To learn how to synchronize and clear your old credentials:
- Click HERE for iOS devices
- Click HERE for Android devices
- Click HERE for Windows OS (you can also use the automated tool on this link )
- Click HERE for Mac OS
If you have forgotten your SMU password, follow these steps to retrieve your credentials.
- Please email SMU IT Help Centre at: helpdesk@smu.edu.sg or
- Call 6828 0123 during office hours between Mon to Fri, 8 am to 6 pm.
Frequently Asked Questions (FAQ) for Online Password Reset Service
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Expand All Close All This service is available to Active Matriculated Students and Alumni. This service will let you unlock and reset your SMU account password. To update your mobile number, please follow the following step:
Step 1: Point your browser to https://oasis.smu.edu.sg -> Click on Finance & Admin Menu -> “Update Personal Info and Citizenship” under Certification & Personal Info Menu.
Step 2: Under Supporting Functions, click on “Update/Confirm Personal data”
Step 3: Confirm/Update Self-Service Personal Data (Select Mobile) -> Enter your mobile number
To update your mobile number, please follow the following step: Step 1 : Point your browser to inet.smu.edu.sg -> Top Applications -> SMU -> Profile icon
If you are unable to locate the Profile icon, please click
Step 2 : Under Communications -> select Mobile Number 1 -> (Click on the pencil icon) Step 1 Point your browser to https://www.hexagon.smu.edu.sg/app/community/profile and login with your SMU ID Step 2 Scroll down to “Contact Details” section and click on “Edit” button,
Step 3 Update the Mobile Number and click “Save all” button,
Update of personal particular would take a few working day for the mobile number to be reflect in the system, for further assistance please kindly contact Office of Alumni Relations : alumni@smu.edu.sg You have access to any of the following browsers:
Yes you can, but you must have a Singapore Telco(eg. Singtel, Starhub , M1, etc) registered mobile number with roaming services enabled as the new password will be SMS to your mobile phone. Please change your one time password (sent via SMS) immediately at https://live.smu.edu.sg/manage.aspx Depending on your mobile network operator, the maximum waiting time should not be more than 4 minutes. No. Please contact IT Help Centre at +65 6828 0123 for assistance. The service is the same. However, the online service offers a faster turnaround time and is available round the clock. Yes, if your account is locked. the service would first unlock your account before prompting you an option to reset your password. Yes. The service uses the Secure Socket Layer protocol to secure and protect the information you send online. Please click here to perform a one-time registration. You can reset your password 10 times within 24 hours. No, it is not case-sensitive. Yes, you can perform the registration again. Try restarting your mobile phone and click on the "Resend-OTP" button No, Please contact IT Help Centre at +65 6828 0123 for assistance. A successful notification screen will appear and your new password will be SMS to you upon a successful transaction. Please approach IT Help Centre at +65 6828 0123 if you did not receive your new password. Your password must meet all of the following conditions:
Please contact IT Help Centre : Email:helpdesk@smu.edu.sg @ Tel: +65 6828 0123, if you need further assistance. |
, select the Profile icon and click on "Return to Home"
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