Online Password Reset Service

This service is available to Active Matriculated Students, Alumni, Faculty and Staff.

This service will let you unlock and reset your SMU account password.

To update your mobile number, please follow the following step:

Step 1: Point your browser to https://oasis.smu.edu.sg -> Click on Finance & Admin Menu -> “Update Personal Info and Citizenship” under Certification & Personal Info Menu.

Step 2:  Under Supporting Functions, click on “Update/Confirm Personal data”

Step 3:

Confirm/Update Self-Service Personal Data (Select Mobile) -> Enter your mobile number

To update your mobile number, please follow the following step:

Step 1 : Point your browser to inet.smu.edu.sg -> Top Applications -> SMU -> Profile icon

If you are unable to locate the Profile icon, please click , select the Profile icon and click on "Return to Home"

Step 2 : Under Communications -> select Mobile Number 1 -> (Click on the pencil icon)


Step 3 : (Update Number) -> Click on Save and Back

Step 1 Point your browser to https://alumni.smu.edu.sg/community/update-your-profile and login with your SMU ID

Step 2 Scroll down to the Mobile Phone column, enter your Singapore Mobile Number and press Update

Update of personal particular would take a few working day for the mobile number to be reflect in the system, for further assistance please kindly contact Office of Alumni Relations : alumni@smu.edu.sg

You have access to any of the following browsers:

- Internet Explorer 10 & 11, Firefox version 48 (for Microsoft Windows)
- Apple Safari version 5.x (for Apple OSX)
- iOS version 8 & 9 (for Apple iPhone/iPAD)
- You must have a valid Singapore Telco registered mobile number in OASIS (for student) or iNet(for Faculty/Staff)
- Your account is not disabled or has expired

Yes you can, but you must have a Singapore Telco(eg. Singtel, Starhub or M1) registered mobile number with roaming services enabled as the new password will be SMS to your mobile phone.

Please change your one time password (sent via SMS) immediately at https://live.smu.edu.sg/manage.aspx

Depending on your mobile network operator, the maximum waiting time should not be more than 4 minutes.

No. Please contact IT Help Centre at +65 6828 0123 for assistance.

Yes.

The service is the same. However, the online service offers a faster turnaround time and is available round the clock.

Yes, if your account is locked. the service would first unlock your account before prompting you an option to reset your password.

Yes. The service uses the Secure Socket Layer protocol to secure and protect the information you send online.

Please click here to perform a one-time registration.

You can reset your password 10 times within 24 hours.

No, it is not case-sensitive.

Yes, you can perform the registration again.

Try restarting your mobile phone and click on the "Resend-OTP" button

No, Please contact IT Help Centre at +65 6828 0123 for assistance.

A successful notification screen will appear and your new password will be SMS to you upon a successful transaction. Please approach IT Help Centre at +65 6828 0123 if you did not receive your new password.

Your password must meet all of the following conditions:

1. Your password is valid for 180 days after which you would need to change the password before it expires.
2. Should not be related or be based on the user's account name.
3. Contain "characters" from the following categories:
   • Uppercase alphabet characters (A-Z)
   • Lowercase alphabet characters (a-z)
   • Arabic numerals (0 - 9)
   • Contain eight (8) characters or more.
4. You cannot reuse any of your previous SMU passwords.

Please contact IT Help Centre : Email:helpdesk@smu.edu.sg @ Tel: +65 6828 0123, if you need further assistance.